FAQ

Shipping

Can I change my shipping address?

Until the moment an order ships you can change the address. At the moment it is not possible to do that yourself, so we suggest to put your order on hold (you can do that on the order page) and email us with the address change request.

 

What’s the cost of shipping?

Absolutely Free!

 

How long does shipping take?

We usually ship orders within 3-5 working days. Orders are tracked within the US with USPS, international orders are shipped tracked with DHL / Deutsche Post. Because we are shipping from 2 fulfilment centers, we have good shipping times for both US and EU. Other destinations might take longer.

 US orders

We ship with USPS first-class mail, and usually orders will arrive in 3-5 days after shipment. The actual time it takes depends on the distance from Houston and how remote your customers location is.

 EU orders

We are shipping from Frankfurt, Germany, making shipments to large countries like Germany, France and the UK fast. Most orders within the EU will arrive in 3-5 workdays.

 

Refund and Replacements

Replacements & Remakes

If there's a possible issue regarding a product, no worries, we got you!

When there is a proven problem, we’ll make sure to replace the product for you as soon as possible. Unless a replacement is not possible, then we will be able to refund you for the order.

We don’t require you to send it back to us, so we only require a photo to identify the problem, after which we will send a replacement as soon as possible!

Recommended procedure for these issues

  • ask for a photo of the product
  • send it to sales@memento-jewelry.com
  • we’ll quickly asses if the item is broken or if it has a defect
  • We’ll come back to you and recommend a solution (replacement or refund)

 Refunds

Usually we remake an order instead of giving a refund, but if sending it again is not possible we might give a refund.

 

Jewelry

Necklace Sizes

Necklace sizing for products 

Why is some of my jewelry black?

Many of our products are made out of .925 sterling silver. This means the product is made out of silver for 92.5% and for 7.5% made out of another metal (copper). Sterling Silver is the most common used form of silver in the jewelry industry and offers a great shine while still be hard enough for daily usage.

Fine silver, for example 99.9% pure silver, is relatively soft, so that’s why to increase its hardness and strength most silver jewelry is alloyed with copper.

Unfortunately, (sterling) silver is prone to tarnishing. Because most people nowadays are used to (stainless steel) jewelry that is only plated with a thin layer of silver they don’t expect this to happen and don’t know what to do.

Most craft stores or hardware stores carry a varnish that will work with your silver. Cleaning your jewelry with varnish and a fresh cloth will get the silver sparkling before you know it.  The best way to reply to your customer is by sharing (independent) articles or videos. There are many articles and videos to be found online that explain this process and suggest easy & quick solutions to get back your nice and shiny jewelry.

Please note that our chains have a rhodium plating on top of the sterling silver. This makes the tarnish process slower, and therefore it can happen that the charm is tarnished already while the chain hasn’t yet.

Is the Jewelry Hypoallergenic?

Yes. Unlike pieces that are made of inexpensive nickel, brass or other base metals, which can irritate your skin, sterling silver jewelry doesn’t contain metal additions that can cause an allergic reaction.

People who are allergic to metals such as nickel and or brass can wear sterling silver jewelry without much worry.

  

 Image Uploading

What file format does Image Uploading require ?

 We recommend uploading a JPEG or PNG file.

If you save your images as 1200px by 1200px JPEG or PNG, there will be no problems when it comes to rendering previews.

 

How are products packaged?

We have 3 types of packaging for 3 levels of products. For lower priced items you can expect them to ship in colourful and playful packaging. The higher priced product ship in black boxes for a premium experience. Regardless of the packaging, we make sure that in all cases the customer enjoys the unboxing experience!

For each product you will also find a mock-up that features the packaging.

Stainless Steel Products

For our stainless steel pendants, dogtags and ID tags we ship the products in a colourful diamonds packaging finished with a Gift For You sticker to close the gift bag. You can find the packaging below;

 Packaging for Stainless steel products example

Stainless Steel Packaging

Silver (plated) Products

For the normal silver (plated) pendants and bracelets we ship your order in a thick silver paper bag with the caption “A Gift For You”. We are using 350 gsm paper with a nice texture and the caption is stamped using a glossy black foil. Your customers will enjoy the crafty look and feel of this.

Silver Plated Products Packaging Example 

Premium (Silver) Products

Our Premium (Silver) Products ship in a premium card box. Environmental friendly and with a matte finish it gives that high quality finish that you will love!

 Premium Silver Products Packaging example

Currency

In which currency am I charged for Products?

All prices on Beeoux for product and shipping costs are in US dollars (USD).

 

Have anymore questions?

Contact us at info@memento-jewelry.com OR use our contact page and we'll get right back to you!